Customer Success Analyst
⬅ Return to CareersASI seeks a full-time Customer Success Analyst. This position is salaried and works on-site Monday through Friday 8:00AM – 5:00PM. Occasional overtime and weekend hours may be assigned. The candidate will serve as a point of contact for all support aspects with customers, sales representatives, and implementation team members.
Specific Responsibilities:
Provide excellent customer service by exhibiting professionalism and effective troubleshooting techniques to quickly resolve customer issues.
Develop a strong understanding of customers' business needs and apply appropriate solutions.
Build sufficient knowledge of ASI products and services and be able to provide customer training both remotely and on-site.
Accurately document all communication with customers in call track system.
Ensure that customer issues are escalated appropriately to internal departments and management.
Establish effective working relationships with managers and co-workers to ensure excellent information flow and feedback on process, policy, and product changes that will affect users.
Work on various special projects as needed.Other duties as assigned.
Qualifications & Experience:
Excellent communication skills, including strong writing, reporting and business correspondence.
Strong mathematical skills.
Will Require telephone communication skills.
Customer Service skills which include being courteous, professional and patient.
Excellent problem-solving skills.Strong attention to detail.
Strong basic computer skills, Windows OS, and Microsoft Office products.
Ability to work in a support team environment.
Banking or Financial industry experience is preferred but not required.
Valid driver’s license with a favorable driving history strongly preferred.
Education
Bachelor's degree in Business, Finance or Economics or a related field preferred but not required.
Hours
Monday through Friday 8:00AM – 5:00PM
Travels
Ability to travel ~20% required.
Pay
40k-50k/ Non-Exempt
