We currently stand at a pivotal time in human history, with most of the world at a stand-still and sequestered at home. There are a lot of questions. How many lives will be lost? How long will it last? What are the long term effects? Will my small business survive without income for months on end? How can I support my family? How can I support my employees? The greater population is scared, not only for their health, but also their future ability to financially support themselves. Through the crisis, they continue to require access to their accounts and their bank. They may need to defer loan payments, refinance their mortgages, or make a number of other impactful fiscal decisions.
Automated Systems, Inc. (ASI) and Insite Data Services (IDS) have been diligently working to support our partner banks on the front lines of the outbreak, ultimately helping their customers through perhaps the most challenging moments of their lives. Our priority at ASI and IDS continues to remain pointedly targeted towards providing top-notch support to our partners, our banks who play a vital role in their local community, while also ensuring the health and safety of our own employees. During this time, we have taken many steps to ensure both ASI and IDS remain accessible to our customers.
As a business, it was decided to allow 50% of our workforce to work from home. Employees were sent home to work in two waves of 25%, ensuring a smooth transition with zero outward-facing disruption to our capability to provide a high level of support. The other 50% continue to work in the office with specific instruction to perform proper social distancing of 6 feet, per the restrictions and suggestions announced by the White House. Employees working from home will continue to do so throughout the COVID-19 pandemic, until the limits have been lifted. Even with half of our workforce working remotely, Insite, the ASI core banking solution, continues to be improved and updated to correspond with the passage of the Federal CARES (Coronavirus Aid, Relief, and Economic Security) Act. This includes updated dates for tax purposes, including the creation of IRA 5498 Forms and waiving Required Minimum Disbursement (RMD) amounts.
All of our departments have come together, albeit with a safe distance between them, to perform their duties effectively and provide our partners with the tools they need to support their communities. Our IDS On-Time department, which offers full back-office processing services, steadily and consistently gets their highly time-sensitive job done right. Our ASI Development staff continues to collaborate remotely via daily Scrum calls to ensure their focus corresponds with the rapidly evolving environment and provide superior resolutions. Our Conversions department holds regular conference calls and plans for upcoming conversions. They also step in to answer any questions our future partners are having during this hectic and uncertain time. Our Sales department is doing a tremendous job of staying in contact with any potential partners, while also reaching out to all of our current partners to discuss what we can do for them. Our Training and Documentation department is actively creating documentation and live training webinars to provide our partner banks with vital information regarding Small Business Association (SBA) loans and how to defer current loan payments. In addition, they are continually learning about how the Federal CARES Act affects our solutions and banks. Our Client Services department has been helping all of our partners navigate the changes to our core software, responding to their requests, and supporting them through it all. Together, our entire team of essential employees is striving to not only sustain reliability to our partners but also to proactively seek out future improvements and make smooth transitional changes.
Throughout this entire, unprecedented ordeal, our main and top priority is to continue to be accessible and present to our partners. We understand, with the utmost urgency, that customers need to have continued and uninterrupted access to their accounts during this time. We have taken significant steps to proactively ensure everyone has continued access to their money. We salute those bravely fighting on the front-line against this pandemic, and we will try to do everything in our power to continue to support our partners and our community during this uncertain time.
About Automated Systems, Inc.
Since 1981, Automated Systems, Inc. has been a leader in providing innovative core banking, digital banking, and data processing solutions to community banks nationwide. An array of integrated applications provide partnered banks with tailored, cost-effective, competitive choices. ASI delivers industry-leading technology backed by unparalleled in-house conversion, training and support teams; paving the way for progressive, top-notch customer service. ASI corporate headquarters are located at 1201 Libra Drive, Lincoln, NE 68512, 1.800.279.7312. For more information about banking solutions from ASI, visit www.asiweb.com.
About Insite Data Services
IDS data application hosting services combines secure and cost-effective core banking applications, enterprise-class servers and storage, and proven virtualization technology. IDS hosts all of the bank’s servers in secure data centers that use state of the art security systems including identity verification and biometric scanning. Insite Data Services also offers IDS On-Time, a full-service solution dedicated to back-office bank processing. These operations experts allow partnered banks to focus on their most important asset, their customers. For more information visit www.insitedataservices.com.