Automated Systems, Inc. Announces New Service Level Management Option
- Automated Systems, Inc. Announces New Service Level Management Option
Lincoln, Nebraska – June 7, 2001 Automated Systems, Inc. (ASI) today announced the launch of the Service Level Management (SLM) Monitoring and Reporting Option. This is a new add-on service works in conjunction with the ASI Remote Managed Service. The SLM Option is a comprehensive, Web-based service monitoring and reporting solution that enables the management of predefined service goals across the enterprise. By defining Service Level Agreements (SLAs), businesses can objectively quantify the true performance and availability of enterprise networks, mission critical services, and applications.
In order to set and manage customer expectations, organizations need to define measurable service indicators that can affect their bottom line, and translate those indicators to binding service guarantees from internal or external service providers using SLAs. Monitoring network and application performance data is only a part of the picture. Measuring service indicators requires versatile monitoring tools that can adapt to an enterprise’s specific requirements and priorities, and proactively identify potential problems to reduce time needed for fault resolution.
The SLM Option provides end-to-end monitoring of application, network, and service performance, and offers customers concrete reports showing compliance to the SLA. Using Web-based reporting and administration tools, the SLM Option delivers unrivaled out-of-the-box functionality and flexibility.
About Automated Systems, Inc.
Automated Systems, Inc. (ASI) has built strong relationships with community banks since 1981 to create the technological solutions necessary to address community bank management’s needs. ASI develops and supports software to help its customers operate efficiently and effectively. ASI also provides network support and consultative services to enable clients to maximize the latest technologies.
ASI corporate headquarters are at 1201 Libra Drive, Lincoln, Nebraska 68512, 402.420.6000 or 800.279.7312. For more information about the banking solutions from ASI, visit www.asiweb.com.
About Insite Data Services™
The Insite Banking System™ is a complete in-house or hosted core data processing solution utilizing a 100% Microsoft Windows environment: no Unix, no AS/400 and no mainframe. Automated Systems provides directly integrated solutions: image teller solution, check and document imaging, real-time telephone and real time online banking with remote capture. For more information about hosting from IDS, visit www.insitedataservices.com.