Bank Services Specialist

Summary:

Bank Services Specialist completes back-office operations processing and provides operational support for bank clients of Automated Systems Inc. and Insite Data Services that use the Insite Banking System.

Hours:

Full-time, 8-hour shift coverage between the hours of 7:00 AM – 8:00 PM

Essential Duties:

• Processing of incoming bank files for the purpose of posting transactions to bank customer accounts:
  • ACH, Cash Letter, and ATM/EFT
• Processing of internal files for the purpose of posting, returning or charging back transactions per bank request
• Processing of outgoing bank files for the purpose of submitting transaction or balance information to other third-party providers on behalf of the bank
• Receiving support requests from banks and provide appropriate support
• Report and/or resolve problems as they are received or identified either from banks or from file processing
• Partner with appropriate resources within the company for research and problem resolution purposes

Ongoing Responsibilities:

• Establish effective working relationships to ensure issues are resolved with appropriate urgency
• Analyze customer issues to develop a tactically sound response that will resolve the issue
• Maintain proactive communication with banks regarding pending-status outstanding issues
• Complete documentation of all communication and research using system tools
• Work on various special projects as needed
• Other duties as assigned

Qualifications:

• Associates Degree in related field preferred or equivalent combination of education and experience required
• 1 – 3 years of banking experience or otherwise familiarity with ACH, cash letter, and ATM/EFT file processing strongly preferred
• High level of attention to detail, problem-solving skills and a level of urgency to complete tasks required
• Strong computer skills, Windows OS, and Microsoft Office products
• Must be a team player, self-starter/independent worker and have strong organizational skills
• Possess strong communication skills, both verbal and written
• Ability to work in a close team environment

Travel:  

Travel not anticipated, but may be required upon request

Salary:  

$14.72/hour

Status:

Non-Exempt