Bank Services Specialist
Summary:
Bank Service Specialist completes back-office operations processing and provides operational support for bank clients of Automated Systems Inc. and Insite Data Services that use the Insite banking system.
Hours:
- Full-time, 11:00 am – 8:00 pm
Essential Duties:
- Processing of incoming bank files for the purpose of posting transactions to bank customer accounts:
- ACH, Cash Letter, and ATM/EFT
- Processing of internal files for the purpose of posting, returning, or charging back transactions per bank request
- Processing of outgoing bank files for the purpose of submitting transaction or balance information to other third-party providers on behalf of the bank
- Receiving support requests from banks and provide appropriate support
- Report and/or resolve problems as they are received or identified either from banks or from file processing
- Partner with appropriate resources within the company for research and problem resolution purposes
Ongoing Responsibilities:
- Establish effective working relationships to ensure issues are resolved with appropriate urgency
- Analyze customer issues to develop a tactically sound response that will resolve the issue
- Maintain proactive communication with banks regarding pending-status outstanding issues
- Complete documentation of all communication and research using system tools
- Work on various special projects as needed
- Other duties as assigned
Qualifications:
- Associates Degree in related filed preferred or equivalent combination of education and experience required
- 1 – 3 years banking experience or otherwise familiarity with ACH, cash letter, and ATM/EFT file processing strongly preferred
- High level of attention to detail, problem solving skills and a level of urgency to complete tasks required
- Strong computer skills, Windows OS, and Microsoft Office products
- Must be a team player, self-starter/independent worker and have strong organizational skills
- Possess strong communication skills, both verbal and written
- Ability to work in a close team environment
Travel: Travel not anticipated, but may be required upon request
Salary: $14.72/hour
Status: Non-Exempt