Bank Service Specialist, I

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Bank Service Specialist, I

  • Full Time
  • Anywhere

Summary:

Completes back-office operations processing and provides operational support for bank clients of Automated Systems Inc. and Insite Data Services that use the Insite banking system.

 

Hours:

  • Full-time, M- F 8-hour shift coverage 11:00AM to 8:00PM

Essential Duties:

  • Processing of incoming electronic bank files for the purpose of posting transactions to bank customer accounts
  • Processing of internal files for the purpose of posting, returning, or charging back transactions per bank request
  • Processing of outgoing bank files for the purpose of submitting transaction or balance information to other third party providers on behalf of the bank
  • Performing end of day processing to move banks’ operation to the next business day
  • Report and/or resolve problems as they are received or identified either from banks or from file processing
  • Partner with appropriate resources within the company for research and problem resolution purposes

 

Ongoing Responsibilities:

  • Establish effective working relationships to ensure issues are resolved with appropriate urgency
  • Analyze customer issues to develop a tactically sound response that will resolve the issue
  • Maintain proactive communication with banks regarding pending-status outstanding issues
  • Complete documentation of all communication and research using system tools
  • Handle bank client inquiries; client support requests and emails
  • Work on various special projects as needed
  • Other duties as assigned

 

Qualifications:

  • Associates Degree in related field preferred or equivalent combination of education and experience preferred
  • 1-3 years banking experience or otherwise familiar with ACH, cash letter, and ATM/EFT file processing preferred
  • High level of attention to detail, problem solving skills and a level of urgency to complete tasks required
  • Proficiency in Windows OS, and Microsoft Office products
  • Must be a team player, self-starter/independent worker and have strong organizational skills
  • Possess strong communication skills, both verbal and written

 

Travel:  Travel not anticipated, but may be required upon request

Salary: 

$16/hour to start

*Free Employee Health insurance for full-time status

* Four possible merit increases in the first year

* Work Remotely after training completed and meet the guidelines.

Status:  Non-Exempt

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