Exception Processing Automatic ACH Returns

Are you tired of going to your correspondent bank website to return NSF ACH items manually? Insite now has the ability to accomplish this task automatically with your daily Exception Processing. Take one more menial task off your plate and let Insite generate the return for you. Within the Exception Processing screen, you can generate an ACH Return automatically while setting decisions on NSF items

Generating this return is a straightforward and simple process. When you choose to return an ACH item during the NSF Exception Processing procedure, Insite automatically inputs an “R01 Return Code – Insufficient funds” value into the Return Reason field. Insite then generates an ACH outgoing return within Main Menu | Transactions | ACH | Outgoing for this transaction. Finally, when you export the outgoing ACH file, this return will be included. This provides significant time savings and circumvents the hassle of manually returning these items through the correspondent bank website.

On the other hand, if your institution wants to continue to complete these manually and does not want Insite to generate an outgoing ACH return, you can turn this function off. This is completed within the Main Menu | Transactions | Exception Processing | NSF | Detail bottom panel view. When you select an item to be returned, simply change the Return Reason to “N/A”. This indicates to Insite that you do not wish to have an ACH Return automatically generated. In addition, an ACH Return will not be generated in Main Menu | Transactions | ACH | Outgoing and will not be included in the ACH Outgoing file. To ensure that no ACH Returns are generated automatically, all the returned ACH NSF items must have a Return Reason of “N/A”.

If the Return Reason is not set to “N/A” and the Return has already been processed through the correspondent bank, there is still time to correct it. The outgoing ACH Return is sitting in the Main Menu | Transactions | ACH | Outgoing | Transactions view in the Today group. This Return can still be modified, so it does not get sent in the ACH outgoing file. To do this, go to the EFT History view. Locate the affected Return and double click on it. Click on the Undo Return button to undo the Return, removing it from the outgoing transactions for Today. It will no longer be available to Export in the outgoing file.

If the ACH file has already been exported, but not uploaded to the correspondent bank website, there is also a way to undo the Return with a few extra steps. First, go to Main Menu | Transactions | ACH | Outgoing and click on the Export Files view to see if your outgoing file is present there. If it is, check the box next to the file that has the Return and click the Resend button to move all the transactions contained within this file to the Transactions view. At this point, you can utilize the Undo Return button within the EFT History view. If your file is not found within the Export Files view, click on the Sent Files view to see if your outgoing file is present there. If it is, check the box next to the file that has the Return and click on the Reject button to move your file to the Export Files view. Now, go to the Export Files view and check the box next to the file and click the Resend button to move all the transactions contained within this file to the Transactions view. At this point, you can utilize the Undo Return button within the EFT History view.

If you ever have more questions about this process, feel free to contact Client Services and the team will gladly assist you.

About Automated Systems, Inc.
Since 1981, Automated Systems, Inc. has been a leader in providing innovative core banking, digital banking, and data processing solutions to community banks nationwide.  An array of integrated applications provide partnered banks with tailored, cost-effective, competitive choices.  ASI delivers industry-leading technology backed by unparalleled in-house conversion, training and support teams; paving the way for progressive, top-notch customer service.  ASI corporate headquarters are located at 1201 Libra Drive, Lincoln, NE 68512, 1.800.279.7312.  For more information about banking solutions from ASI, visit www.asiweb.com.

About Insite Data Services
IDS data application hosting services combines secure and cost-effective core banking applications, enterprise-class servers and storage, and proven virtualization technology.  IDS hosts all of the bank’s servers in secure data centers that use state of the art security systems including identity verification and biometric scanning.  Insite Data Services also offers IDS On-Time, a full-service solution dedicated to back-office bank processing.  These operations experts allow partnered banks to focus on their most important asset, their customers.  For more information visit www.insitedataservices.com.