The Service Level Management (SLM) Option delivers comprehensive, web-based reporting of service-levels and allows both administrators and business users to understand and manage Service Levels Agreement (SLAs) across all IT resources. This functionality is useful for any enterprise or service-provider organization that is wrestling with the challenge of providing users and partners with clear, accurate and timely service-level performance reports. Adherence to SLAs is also a key business differentiator for ASPs, ISPs, and MSPs with financial penalties associated with not meeting criteria.

If you have any questions regarding this support plan or additional services, please don’t hesitate to call any of our Technology Consultants at (402) 420-6000 or toll-free at 800-279-7312.

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(402) 420-6000 or 800-279-7312