Hardware Repair Services Overview

New Service Location
All hardware repair services are handled out of our Kansas City location.

Explaination of Services
Since we perform on-site contracts for many customers, we know the importance of reliable component level repairs. Striving to perform a better service at a competitive rate is our goal. At Automated Systems, we know the importance of dependable depot repair service.

Terminal Repair Conditions
All items have a flat rate price for repair. Flybacks on are not included on monochrome or color terminal repair.

• Color flybacks are $50
• Monochrome flybacks are $25

Tubes and yokes are also not covered in any repair. All WYSE monochrome tubes are $50. Boards sent to Automated Systems with components missing will be charged for components. Boards should be in like pull condition. Warranty on all repairs is 90 days, parts and labor only. Color terminals sent back in for repair under warranty requiring flybacks will be charged to customer, if not purchased from Automated Systems originally. Expedite fee of $10 per unit guarantees immediate attention.

Shipping
Whenever possible, all items are shipped back in packaging provided by customers. The customer is responsible for damage incurred to Automated Systems due to poor packing. A repacking fee of $10 will be charged for all packaging deemed inadequate to prevent shipping damage on return shipping. All items must have “RMA” numbers on the outside of the box. Please call (402) 420-6000 or 800-279-7312 for a “RMA” number and be sure to indicate shipping preference. Automated Systems provides Invoices for each item with explanation of services performed. Term customers should forward these invoices to Accounts Payable to be paid within ten days.

Payment
All first time orders are C.O.D Accounts may establish terms after the following conditions are achieved:
1. A minimum of $1,000 worth of C.O.D. business.
2. Credit application filled out and processed through our Accounting Department.
* Government and Public organizations may use P.O.’s on first time order.

Sales Contacts:

     
     
     

Service Contacts:

     

(402) 420-6000 or 800-279-7312