Bank Service Supervisor

Full Time
Posted 2 weeks ago


Bank Service Supervisor is responsible for the supervision of the IDS On-Time team. The IDS On-Time team completes bank back-office processing and provides operational support for bank clients of Automated Systems Inc. and Insite Data Services that use the Insite banking system.

Essential Duties:

    • Supervision and support of the following:
      • Daily processing of incoming and outgoing bank files
      • Operations related support
      • Operations and system related problem resolution
    • Ensure complete, accurate, secure, and timely processing of transaction files and reports is executed
  • Partner with appropriate resources within the company for research and problem resolution purposes


  • Manage operations to the SOC 1 Control Objectives, association rules and applicable regulatory requirements
  • Manage third-party relationships to ensure high-level of service to IDS On-Time banks
  • Appropriate review, reporting and tracking of customer issues and processing errors
  • Test and record quality assurance findings related to new software development
  • Supervise, coach, and develop professional conduct of IDS On-Time staff
  • Manage new bank onboarding process
  • Report updates to management
  • Work on various special projects as needed.
  • Other duties as assigned

Required Qualifications:

  • Five (5) or more year’s financial systems/banking experience with an emphasis in back-office operations, transaction/deposit item processing, and/or bank systems/software required.
  • Three (3) or more years in a senior, lead, or supervisory role strongly preferred.
  • Strong attention to detail and excellent problem solving skills
  • Strong basic computer skills, Windows OS, and Microsoft Office products
  • Excellent communication skills, both verbal and written
  • Ability to develop direct report staff both professionally and technically
  • Ability to accept accountability for the work product of the IDS On-Time team

 Preferred Qualification

  • Bachelor’s degree in Business or Science related field preferred, but not required
  • NACHA AAP certification or ETA CPP certification preferred, but not required


  • Travel may be required

Salary:  Depending on Experience and Education

Status: Exempt

Job Features

Job CategoryBank Support

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