Bank Service Supervisor

Full Time
Posted 1 month ago


Bank Service Supervisor is responsible for the supervision of the IDS On-Time team.  The IDS On-Time team completes bank back-office processing and provides operational support for bank clients of Automated Systems Inc. and Insite Data Services that use the Insite banking system.


Essential Duties:

  • Supervision and support of the following:
    • Daily processing of incoming and outgoing bank files
    • Operations related support
    • Operations and system-related problem resolution
  • Ensure complete, accurate, secure, and timely processing of transaction files and reports is executed
  • Partner with appropriate resources within the company for research and problem resolution purposes
  • Manage operations to the SOC 1 Control Objectives, association rules, and applicable regulatory requirements
  • Manage third-party relationships to ensure high-level of service to IDS On-Time banks
  • Appropriate review, reporting, and tracking of customer issues and processing errors
  • Test and record quality assurance findings related to new software development
  • Supervise, coach, and develop professional conduct of IDS On-Time staff
  • Manage new bank onboarding process
  • Report updates to management
  • Work on various special projects as needed.
  • Other duties as assigned


Required Qualifications:

  • Five (5) or more year’s banking experience required. Emphasis in back-office operations, transaction/deposit item processing, and/or bank systems/software preferred.
  • Three (3) or more years in a senior, lead, or supervisory role required.
  • Strong attention to detail and excellent problem-solving skills
  • Strong basic computer skills, Windows OS, and Microsoft Office products
  • Excellent communication skills, both verbal and written
  • Ability to develop direct report staff both professionally and technically
  • Ability to accept accountability for the work product of the IDS On-Time team


Preferred Qualification

  • Bachelor’s degree in Business or Science related field preferred, but not required
  • NACHA AAP certification or ETA CPP certification preferred, but not required. The applicant must be willing to obtain the certification.


Travel:  Travel may be required


Salary:  Depending on Experience and Education

Status:  Exempt

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