Bank Service Specialist

Full Time
Lincoln, Nebraska
Posted 4 months ago


Bank Service Specialist serves as the point of contact and operations processing including back-office transaction processing, third party outsource processing, end-to-end support for banks. IDS On-Time is a full-service bank solution supporting all Products and Services offered through Automated Systems Inc. and Insite Data Services to banks that use the Insite banking system.


Essential Duties:

  • Provide high-end professional services to banks
  • Execute high-end prioritized support on incoming issues from banks


  • Execute complete, accurate, secure, and timely processing of transaction files and reports
  • Effectively present information and respond to questions
  • Proactively maintain a strong relationship with sister company ASI staff

Ongoing Responsibilities:

  • Establish effective working relationships to ensure issues are resolved with appropriate urgency
  • Analyze customer issues to develop a tactically sound response that will resolve the issue
  • Maintain proactive communication with banks regarding pending-status outstanding issues
  • Complete documentation of all communication and research using system tools
  • Work on various special projects as needed
  • Other duties as assigned

Required Qualifications:

  • High School diploma or GED required
  • Strong attention to detail
  • Excellent problem solving skills
  • Strong basic computer skills, Windows OS, and Microsoft Office products
  • Excellent communication skills, both verbal and written
  • Basic mathematical skills
  • Ability to partner with various areas and individuals to ensure high-level customer service and support
  • Ability to accept personal accountability for work product
  • Ability to work in a team environment where individual skills and abilities are second to value of the team


Preferred Qualification

  • Banking experience a plus


  • Travel not anticipated, but may be required upon request

Salary:  Depending on Experience and Education

Job Features

Job CategoryClient Services

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