The Insite Banking Department treats clients with respect and assists them, helping them to utilize their software to its full potential. The following services are offered, which help build a strong relationship with clients:
- Toll-free Support from 8:00 a.m. - 6:00 p.m. CST
- Extended Service Support is available for after-hours support.
- Supports Thin Client technology to shadow and assist our clients with their issues.
- Support lines are answered by "real people," not an automated telephone answering device.
- Review Support Calls daily and monitor any outstanding support issues.
- Enhancement Requests are always welcome.
- Utilize the Internet, fax, and e-mail to respond to our customers in a timely fashion.
- One company for hardware, network, and software support.
- End-user support website.
- Publish weekly newsletter with upcoming events, version changes, and new technology available.
In addition to our toll-free support, we also offer at no additional charge modem communication for rapid diagnosis and immediate correction of any data or software errors.
We make it our priority to respond to all reported client problems in a timely manner. Whether this is extended phone hours, modem support, software patches, or just a listening ear we are here to lend assistance.
We serve our customers' needs by a secured Internet site for FAQ’s, user forum, and problem solutions. Furthermore, we post all enhancement requests and their status so our users know when to expect their requests, helping to assist in keeping our communication lines open.
To further assist our customers in daily processing on the Insite Banking System, we have built in to our software online documentation so you can find your answers without even picking up the telephone. All of the information is available to you right on your screen and only with the click of a button from the Insite Banking System.