Our experience over the last twenty-two years has lead to the development of our Technical Alliance Partnership (TAP) which is founded on the following concepts:

Effective support is based on a long-term partnership

Communicate "best of practices" as technology and business practices and products emerge

Accountability in supporting successful business driven technologies

Proactive support of hardware, software and human technology skills

Use of both network technical and application instructors as a foundation for support practices

Sound network administration principles using standardized practices, policies and procedures

Efficient blend of centralized helpdesk support: internet, phone, remote dial up and on-site support services

Proactive support based on scheduled visits helping to minimizing emergency support

Proactive network management provided by 7 X 24 remote network monitoring

Customer accessible knowledge-base of documented network and job services log

On-going technical training of support staff

Senior technician mentoring of new technical staff trainees providing real world experience augmenting certified training

Company Partnerships | Company Experience