Customer Service | Automated Systems, Inc.

10 + 1 Ways to Increase Customer Satisfaction in 2020

December 9, 2019 By Tina Hatchell In Customer Service, Social Media No Comments

Promote Security Create a secure banking atmosphere, no matter what channel your customers use for banking. Promote security as a top goal and educate customers on the ways they can enhance their personal security. Choose Intuitive Products Provide banking products that are simple and easy to use. As long as your customers can quickly and [...]

Banking on a Win

November 26, 2019 By Tina Hatchell In Customer Service, Data Security No Comments

Examining what makes a football team successful on a rudimentary level, it is the fact that the team is made up of many players working together to efficiently move the ball. The quarterback passing the ball, the receiver catching, and even the linebackers providing protection are all important pieces to the success of the game. [...]

Mobile Banking: How Critical is it?

July 31, 2018 By Levi Kalb In Case Study, Customer Service, Digital Banking, Mobile Banking, Technology No Comments

Over 325 million people live in the United States with 77% of the population (nearly 250.8 million) owning a smartphone. Research shows that tech savvy Millennials and Gen Xers are more apt to own a smartphone and are likely to be dependent upon it. However, it’s not just the younger generations that are using them. [...]

Gold Level Envision Partner Status

June 25, 2018 By Levi Kalb In Bank Service, Customer Service, Partner, Press Release No Comments

Monday, June 25, 2018 – Automated Systems, Inc. (ASI), a leading provider of core banking software for community banks, announced its status as a Gold Level Envision Partner with Epson Advantage Partner Program. ASI’s selection is a testament pointing to its strong customer focus, service and support, and its ability to grow. As a Gold Level [...]

Connecting with Customers

May 4, 2018 By Levi Kalb In Customer Service No Comments

It was in Kindergarten, when I first realized I am a people person. My Kindergarten teacher even pulled me aside one day to tell me, “Emily, I’m really happy that you like helping your peers so much, but that is my job. Your job is to learn.” It didn’t make sense to me that I [...]